We may collect, use, retain, and share your information if it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. Excluding these reasons, rest assured that any information given on this website remains here.
The time I need to prepare an order for shipping varies. Generally, orders are shipped out between one and three business days. Please be considerate during busy times of the year, such as the holiday season. During these instances where delays are possible, I will keep you updated via email. Customers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
We gladly accept returns and exchanges
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact us if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalized orders
Items on sale
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All major credit and debit cards are accepted safely and securely through Square Reader or PayPal.
The products, services, and information available through this site have not been evaluated by the FDA and are not approved to cure, treat, diagnose, or prevent any illness. The information shared on this website stems from an undergraduate education background and herbalist education. Asili Herbs and Botanica LLC will not be held liable for information in regards to dosage as such products are not evaluated by the FDA. Asili Herbs and Botanica LLC are not liable for any damages for services or information provided. Terms are agreed to upon payment, to included knowledge of potential risk. Upon receiving product, check to label to make sure there are no discrepancies. Contact Asili Herbs and Botanica LLC for any concerns or clarification. You should always consult with your health care provider before taking or applying any herbal formulations, especially if you are taking prescribed medication or are on a particular diet or exercise plan. The chemistry within plants and herbs combine with the body's biochemistry differently from person to person. If you experience a reaction, please discontinue use and consult your doctor.